Sartelle / Help
Frequently asked questions
Quick answers for setup, product data and storefront behavior.
Does Sartelle require an app?+
No. The core theme, editorial sections, quick shop, product options, wishlist interface and recently viewed products are included in the theme. Some Shopify platform features, such as Search & Discovery filters, must be configured in Shopify.
Can I change fonts, colours and spacing?+
Yes. Global typography, colour schemes, page margins, section spacing, grid gaps, button style and product-card presentation are configurable in Theme settings.
How do product siblings work?+
Create a list-of-products metafield named custom.siblings and assign the related colour products. You can also use a shared sibling-group metaobject. See the Metafields guide for the exact definitions.
Can product videos autoplay in collections?+
Yes. When the first product media is a video, product cards can autoplay it muted and inline. Autoplay, looping and pause-outside-viewport behavior are configurable.
Why are my collection filters not visible?+
Filters are powered by Shopify Search & Discovery. Create and activate the filters in the app, then enable filtering in the Collection section settings.
Can I use different product gallery layouts?+
Yes. Product templates support featured media, grids, stacked media, carousels and thumbnails, with separate desktop and mobile layouts.
Where should I report a problem?+
Use the support form and include your permanent .myshopify.com URL, theme version, page URL, reproduction steps and a screenshot or short recording.