Sartelle / Help

Frequently asked questions

Quick answers for setup, product data and storefront behavior.

Does Sartelle require an app?+

No. The core theme, editorial sections, quick shop, product options, wishlist interface and recently viewed products are included in the theme. Some Shopify platform features, such as Search & Discovery filters, must be configured in Shopify.

Can I change fonts, colours and spacing?+

Yes. Global typography, colour schemes, page margins, section spacing, grid gaps, button style and product-card presentation are configurable in Theme settings.

How do product siblings work?+

Create a list-of-products metafield named custom.siblings and assign the related colour products. You can also use a shared sibling-group metaobject. See the Metafields guide for the exact definitions.

Can product videos autoplay in collections?+

Yes. When the first product media is a video, product cards can autoplay it muted and inline. Autoplay, looping and pause-outside-viewport behavior are configurable.

Why are my collection filters not visible?+

Filters are powered by Shopify Search & Discovery. Create and activate the filters in the app, then enable filtering in the Collection section settings.

Can I use different product gallery layouts?+

Yes. Product templates support featured media, grids, stacked media, carousels and thumbnails, with separate desktop and mobile layouts.

Where should I report a problem?+

Use the support form and include your permanent .myshopify.com URL, theme version, page URL, reproduction steps and a screenshot or short recording.